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Switching firm and insurance choices
She needs to ask Loughborough Uni. If they agree, she should contact UCAS.
Telephone 0371 468 0 468 from the UK
+44 330 3330 230 from overseas
There is, I believe a 14 day "cooling-off" period, so if she made her decisions recently there will be no problem switching. Otherwise, it is a matter for the universities. I assume that KCL will release her as they will not want an unhappy student. So, it will depend if Loughborough is prepared to be flexible.