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Holding a deferred offer
The new, accepting university should be able to help you, but failing that you should call UCAS on: 0371 468 0 468.
Look at: www.ucas.com/corporate/about-us/contact-us
The formalities need to be completed by UCAS. It should be straightforward. You will need to be released by the first university. UCAS will advise you.