Terms and conditions

Last updated 19 December 2021


  1. Website use policy
  2. Ask policy
  3. Acceptable use policy
  4. Giveaway terms and conditions

Website use policy

Terms of use

This page (together with the documents referred to on it) tells you the terms of use ("terms") in which you may make use of our website www.thecompleteuniversityguide.co.uk ("site"), whether as a guest or a registered user.

By using our site you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, please refrain from using the site.

About us

www.thecompleteuniversityguide.co.uk is a site operated by the Complete University Guide Ltd ("we" or "us"). We are registered in England and Wales under company number 03768870. Our registered office and trading address is 1st Floor, Bedford House, 69‐79 Fulham High Street, London SW6 3JW. Our VAT number is 737 2203 51.

Accessing our website

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

When using our site, you must comply with the provisions of our Acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

Copyright © Complete University Guide Ltd 2007‐21.

We are the owner or licensee of all intellectual property rights in our site, and in the information and material appearing on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Materials from the site must not be reproduced in any medium without licence. You are permitted to print off one copy, and may download extracts, of any page(s) from our site for your personal use as private individuals only. You must not republish in any medium, print, electronic or otherwise, or modify, any part of the data or any materials printed or downloaded by you in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

We (or the identified contributors) must always be acknowledged as the authors of material on our site.

You must not use the materials on our site (or any parts thereof) for any commercial purposes without the prior written permission of the Complete University Guide Ltd or our licensors.

If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Complete University Guide Ltd endeavours to ensure that the information contained on this website (including any responses that we give to your requests for information or advice) is correct but commentary and other materials posted on our site are not intended to amount to advice on which you should rely. In particular, where visitors to the site submit specific questions, any answers given amount to guidance only and should not be relied upon. You should always seek professional advice in relation to financial or legal matters. We therefore disclaim all liability and responsibility arising from any reliance placed on any such materials, by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies, affiliates, directors, employees or other representatives and third parties connected to us shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, or misrepresentation or otherwise for:

  • loss of profits; or
  • loss of business; or
  • depletion of goodwill and/or similar losses; or
  • loss of anticipated savings; or
  • loss of goods; or
  • loss of contract; or
  • loss of use; or
  • loss of corruption of data or information; or
  • any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Ask policy

Questions to our team of experts can be asked by emailing: ask@thecompleteuniversityguide.co.uk

Where appropriate, we'll publish your question anonymously on our website and/or our social media accounts to help other students. If you do not wish for your question to be published, please let us know in your email when you ask the question.

Otherwise, publication of questions is subject to our terms for submission of works to us (past and present), namely that, if your question is used, all current and future rights that exist in your question will be retained by you, and you grant to us and those authorised by us the irrevocable, worldwide perpetual and assignable right and licence to use and publish the works and exercise all and any other rights in any publication or service and in any current or future media or format. We may shorten or edit your question for publication.

In this message, "we" and "us" means the Complete University Guide Ltd.

Finally, please note that anything you receive from the Complete University Guide Ltd is copyright of the Complete University Guide Ltd and may not be published without the express permission of the Complete University Guide via admin@thecompleteuniversityguide.co.uk

Acceptable use policy

This acceptable use policy ("policy") sets out the terms applying as between you and us under which you may access our website www.thecompleteuniversityguide.co.uk ("site") and applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by this policy, which supplements our Terms of use.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of use. Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms
  • Bulletin boards
  • Reviews and Gallery
  • Comments on news items and blogs

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our Content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this policy constitutes a material breach of the Terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the policy

We may revise this policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this policy may also be superseded by provisions or notices published elsewhere on our site.

Information about you and your visits to our site

We process information about you in accordance with our Privacy Notice and Cookie Policy. Please read our Privacy Notice before using our website or providing any information that can personally identify you.

  2. Privacy Notice

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, or to ask the Complete University Guide questions, you must comply with the standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with our policy, and you indemnify us for any breach of that warranty.

Any material you upload to our site or make available to us in any other way will be considered non-confidential and non-proprietary, and by posting or uploading material to our site you grant us the right to use, copy, distribute and disclose to third parties, including universities, any such material for any purpose. In particular, by submitting questions or queries you grant us the right to publish each question or query, together with any response provided by us. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the Acceptable use policy.

Users of the forum must refer specifically to the Forum policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

Our website includes links to external websites. These links are included to give you the opportunity to explore an issue in more depth. We have no control over the contents of those sites or resources and accept no responsibility for those sites or any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms are governed by English law.


We may revise these terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.

Giveaway: Monday 20 December–Monday 23 December

1.0 Promoter

1.1 This prize is being awarded on behalf of the Promoter, the Complete University Guide, under the brand IDP Connect (02471319), First Floor, Bedford House, Fulham Green, 69-79 Fulham High Street, London SW6 3JW.

2.0 Prize defined

2.1 One eligible winner will be awarded 1x £500 voucher of their choice from the following retailers: Amazon UK, ASOS, Boohoo, Missguided and John Lewis.

3.0 Entrance criteria

3.1 To enter the competition, a user must do all the following: like the giveaway post on Instagram, tag a friend in the comments section of the post, and follow @compuniguide Instagram account.

3.2 The steps in section 3.1 must be completed between 8:00 am GMT on 20th December 2021 – 11:59 pm GMT on 21st December 2021. After this time and date, no further entries to the competition will be permitted. 

3.3 All entrants must agree to these Terms and Conditions of the competition.

3.4 This competition is open to UK residents only.

3.5 Individuals may enter the competition multiple times.

3.6 Prize is non-transferable for cash.

4.0 Receipt of prize

4.1 The prize does not include insurance.

4.2 The Promoter holds no accountability for any damage/theft that may occur during transit of the prize or at any point after the winner receives the prize.

4.3 The Promoter holds no accountability for any faulty goods received after usage of the voucher.

5.0 Winner selection

5.1 The winner will be selected by 18:00 pm GMT on 23rd December 2021.

5.2 The winner will be chosen at random from all eligible entries received within the competition date.

5.3 Promoter will contact the prize winner via an Instagram direct message.

5.4. The winner will be contacted on 3 separate occasions within 14 days of the initial prize draw. They will be given a further 14 days to confirm prize acceptance. After that time, if Promoter has not been notified of acceptance by the winner, the Promoter will select a new winner.

5.5 The winner will need to provide the following details to Promoter: full name, UK postal address, e-mail address, emergency contact phone number.

6.0 Please see the Promoter's full terms and conditions for general competition rules.

7.0 Please see the Promoter’s privacy notice for full details on how the data collected from you will be processed and your privacy rights.

Your concerns

If you require any further information on permitted use, or a licence to republish any material, email us at admin@thecompleteuniversityguide.co.uk